The Job Hop Terms and Conditions for Services

Terms of Use of Products or Services

By entering, viewing pages, and / or using our website and / or becoming a client of The Job Hop, you agree to be bound by this agreement regardless of whether or not specific action is taken on your part to constitute agreement.

Pricing and Services

By using our products and services, you acknowledge that you have read, understood, and accepted our pricing and services. Please see our Pricing & Services Menu for details about pricing. Of course, our prices are listed in US dollars. You also agree that the normal turnaround time for resume projects is 7-14 business days following our formal, scheduled telephone consultation. You agree that The Job Hop is under no obligation to deliver your resume prior to the 7-14 business day timeframe. If you require rush service, which is defined as any time sooner than the stated timeframe above, additional fees will apply. 

Proofreading and Accuracy

You are responsible for career documents' completeness and accuracy, and for proofreading. We are not liable for any injury or damage caused by errors, omissions, false statements, or other inaccuracies.

Revisions

You must review all career documents and notify us of any needed corrections within 7 days of the date draft copy was e-mailed to you. If you wish to make revisions thereafter, you will be charged at a $75 Late Revision Fee.

Furthermore, while we acknowledge that seeking additional input and recommendations from outside sources (friends, peers, supervisors, family members, recruiters, and other resume writers or career advisers, etc.) can be beneficial to you, we ask that you do not use these resources for project revisions. Our process is a collaboration between you and The Job Hop and you are hiring us for our expertise. Upon completion of the project, you will receive editable Source Documents and can make any subsequent changes per external recommendations as you’d like.

Unless explicitly stated or agreed upon in advance, you will be entitled to no more than three revisions per order, depending on the service you purchase. Not all services are subject to revisions, and you are expected to review your proposal and services outline prior to making any purchase. All primary edit and revision requests should be made in the first revision (following receipt of the first drafts). Subsequent revisions should be minor.

Consultation and Follow-up Calls

Unless otherwise noted at the time of your initial order, all clients will receive a complimentary, 20-minute initial consultation call. All additional calls are subject to a minimum charge of $25 for 15 minutes or $100 per hour.

Clients who are more than 5 minutes late to a schedule call may be asked to reschedule and will be subject to a $50 cancellation fee. Please notify The Job Hop at least 24 hours in advance if you need to reschedule a call.

Communication

Clients are entitled to an initial 20-minute consultation call at the start of a project. All subsequent communications will take place via e-mail unless otherwise noted or requested. Additional calls will be subject to a minimum charge of $25 for 15 minutes or $100 per hour.

Payment

You will be invoiced for services in two parts: the first half of the total cost up front and the remaining half upon completion of services. Work on your order will not begin until after receipt of initial payment and Source Documents will not be shared with you until after receipt of final payment. All drafts will be shared in .PDF formats.

Once you have paid for your services, set an appointment, and received our resume development questions (we track all email and telephone conversations), there will be no refunds. You acknowledge that our time spent reviewing initial documents, and / or preparing for and conducting client interviews, and / or communicating with you, and / or preparing resumes and other documents, and / or providing all other products and services, is compensable. 

Cancellation, Chargeback Fees, & Refusal of Service

By purchasing our services, you agree that time is of the essence and that you expressly acknowledge and waive your right to cancel this Agreement or request a chargeback from your credit card company under laws governing the State of California or applicable State, whichever is more stringent. Clients who attempt to cancel their payment will be immediately charged a $100 cancellation or chargeback fee, in addition to any legal fees incurred by The Job Hop, as well as time spent preparing documentation, appearances in court, or responding to chargeback requests at $100 per hour, with a minimum charge of $100.

Time beyond the first hour will be rounded up to the nearest 1/4 hour. The Job Hop will not be liable for any monetary compensation or attorney fees if a legal dispute arises. We reserve the right to refuse service to anyone or to cancel service to anyone.

Services & Recommendations

All services and recommendations provided by The Job Hop are to be taken as suggestions and are not binding in any way. You are in no way expected to follow every suggestion or recommendation if you do not agree or feel comfortable. The Job Hop is not to be held liable for any issues or negative outcomes that may arise as a result of our services or recommendations.

Electronic Files & Disk Copies

We provide your career documents in Microsoft Word 2013 format. We cannot otherwise guarantee the compatibility of files with your systems or that documents will retain their original formatting features. We may keep electronic or paper copies of documents indefinitely.

Copyright

Content on this site is our exclusive property or the exclusive property of our affiliates, and is protected by law. The compilation of content on this site is our exclusive property and is protected by law. 

We expressly reserve all rights related to our copyrights. 

Trademarks and Other Intellectual Property

Our trademarks, trade dress, trade names, brand names, slogans, logos, graphics, and other intellectual property are protected by law. Among other things, they may not be used (a) in connection with any product or service that is not ours, (b) in any manner that is likely to cause confusion among customers, or (c) in any manner that disparages or discredits us. 

We expressly reserve all rights related to our trademarks and other intellectual property. 

Other trademarks appearing on this site are the property of their respective owners. 

You are of course entitled to use your resume and any additional documents or information provided to you for personal use, but any resale or sharing of this information with others for monetary or other profit is prohibited. All productions of The Job Hop are not eligible for resale.

Privacy

We ask you when we need information that personally identifies you ("Personal Information") such as your name and contact information. We may also inform you of our new features, services, and products. Your Personal Information is not shared with anyone who does not work for or with us, except with your permission. 

We keep client provided writing samples, resumes, and other information confidential. Again, they are not shared with anyone who does not work for or with us, except with your permission. 

We reserve the right to use our work (including resumes and other work prepared for you) and your questions, comments, and feedback in instructional, promotional, or other material. We will remove your Personal Information from any such work. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY WWW.JACLYN-WESTLAKE.SQUARESPACE.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. 

WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. 

WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR WERE GROSSLY NEGLIGENT. IF THE LIMITATIONS SET FORTH IN THIS AGREEMENT ARE HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN OUR MAXIMUM LIABILITY TO YOU FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO $100.00. 

In no event will The Job Hop, its officers, directors, employees, editors, and representatives be held liable for any damages of any kind, including without limitation compensatory, direct, indirect, or consequential damages, loss of income or data, loss of or damage to property, and claims of clients or third parties arising from any client's rejection from any educational program, employment offer, or other opportunity of any kind. You submit writing samples, resumes, and any other material at your own risk. Further, you agree to hold us harmless from any academic, administrative, criminal, or civil proceedings. 

Applicable Law

The laws of the state of California, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise. 

Disputes

All disputes shall be submitted to confidential arbitration in California, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. 

Site Policies, Modification, and Severability

We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. All modifications to this Agreement must be made, in writing, by Jaclyn Westlake. 

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 


OUR PRIVACY POLICY

The Information We Collect

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information that may be collected at these pages are: 

Name
Address
Phone number
Other contact information
Credit/Debit Card
Information
Employment History
Career Information

The Way We Use Information


We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. 

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties except to the extent necessary to complete your order. 

Information you submit on our website will not be used for this purpose unless you fill out the registration form.